Tickets, services and events terms and conditions

Key features:

• Every visitor will need to reserve an arrival time slot for their visit, including those who can visit for free, such as personal carers, under-fives.
• On arrival you should have proof of your time slot on your phone or on a printout
• You have 30 minutes from your chosen time slot to enter the Eden Project.
• Your Annual Pass for return visits will be issued after your first visit.
• Get the best value tickets by booking in advance! Save money by pre-booking entry to Eden in advance online rather than buying tickets at the Visitor Centre on the day. 

General conditions:

• We operate a policy of no refunds or exchanges for entry tickets or annual passes that include timed entry as these are capacity managed. (This does not affect your statutory rights).
• Get the best value tickets by booking in advance. Save money by pre-booking entry to Eden online rather than buying tickets at the Visitor Centre – see our admission prices here. From 00:00 on the day of your visit, you will be charged the higher ticket cost, whether you buy online or at the Visitor Centre. Please note that entry to the Eden Project is not guaranteed without an advanced booking.
• Adult passes are available to those aged 16 and over.
• Student passes are available to those with a valid student ID card.
• Child tickets apply to those aged 5–15.
• Under 5s, Blue Peter Pass Holders and Carers / PA’s for our disabled visitors are admitted free but will still need a pre-booked ticket.
• A maximum of four Under-5s are allowed to visit for free per accompanying adult. Any additional Under-5s will require a paid Child’s ticket.
• Blue Peter Pass Holders must be aged 6-15, accompanying a paying adult. Max. 1 badge holder per accompanying adult.
• In order to protect our visitors and staff, we may from time to time require visitors to observe particular instructions whilst visiting the Eden Project. It is a condition of entry that visitors agree to abide by these instructions. The Eden Project reserves the right to ask visitors to leave the site if, in its sole opinion, they fail to comply with these instructions.

Please check our website for opening hours and special events.

• All General Admission tickets for Eden Project Cornwall, purchased via the Eden Project website or on arrival at the Eden Project, and valid for a first visit between 25 June 2026 and 1 September 2026 inclusive, will benefit from the Government’s Great British Summer Savings Scheme, which reduces the VAT rate from 20% to 5%.
• All Universal Credit/Pension Credit Day Tickets for visits to the Eden Project between 25 June 2026 and 1 September 2026 inclusive, will benefit from the Government’s Great British Summer Savings Scheme, which reduces the VAT rate from 20% to 5%.
• All other forms of admission, such as Eden Project Membership and Locals’ Passes are not eligible for this discount. 
• This reduction will be automatically applied during the booking journey, if you buy a General Admission or a Universal Credit/Pension Credit ticket dated between 25 June 2026 and 1 September inclusive. You do not need to do anything extra to secure the discount.
• Tickets for all other events and experiences at the Eden Project including the Eden Sessions, Mediterranean Biome Suppers, Premium Experiences or those tickets linked with external partners – such as the Hangloose zip wire – are not eligible for the discount.
• Promotional tickets including Blue Light, Tesco Clubcard, Network Discount and RHS Partner Garden tickets are not eligible for the discount.
• Tickets purchased through third party websites such as Get Your Guide and Love to Visit are not eligible for the discount.
• All other terms and conditions for Eden Project General Admission Tickets listed above apply.
• If you purchased a General Admission ticket from the Eden Project before the Government’s Great British Summer Savings Scheme was launched, we will contact you via email and automatically refund you the discount by 11 July 2026. 

Availability: 

• Locals' Passes can be bought online and via the Eden Box Office

Validation: 

• Your Locals' Pass must be validated on site at Eden before you can use it. To do this you will need to present proof of residence in either Devon or Cornwall and a photo ID, together with your Locals' Pass ticket. A photo driving license is ideal. Locals' Passes are available exclusively to those whose primary address is in Devon or Cornwall (i.e. postcodes starting with TR, PL, TQ or EX).

Refunds:

• All Locals’ Passes are non-refundable.

Start date and expiry 

• Passes are valid for 1 year from the moment you purchase them.

Proof of residency: 

• Pass holders will be required to present proof of primary residence in either Devon or Cornwall on arrival in the Visitor Centre at Eden in order to validate their Locals' Pass.
• You must be a resident of Cornwall or Devon – ownership of a second or holiday home in Cornwall or Devon does not qualify you for this offer.

Student Pass: 

• Pass holders will be required to present proof of being a full-time student (such as NUS Extra or a student ID card) on arrival in the Visitor Centre at Eden in order to validate their Locals’ Pass.

General use:

• Your Locals' Pass cannot be used in conjunction with any other offer and remains the property of Eden Project Limited. Locals’ Passes are not valid in conjunction with School visits. Locals' Passes are non-transferable, once registered. Pass holders may also be asked to confirm proof of identity when re-visiting using their Locals' Pass. Passes may be cancelled and the holder refused entry if the holder is unable to confirm proof of identity to match their pass on subsequent visits. Passes may not be re-sold.
• Locals’ Passholders will need to book a (free) timed entry slot online each time they would like to visit the Eden Project.

Availability:

• A limited number of universal credit and pension credit tickets can be bought online in advance or on the gate on the day of visit. Online bookings are strongly  encouraged to ensure availability. Tickets are subject to availability. The Eden Project reserves the right to withdraw this ticket offer at any point. 

Validation:

• The offer is available for visitors receiving universal credit, pension credit or UK legacy benefits such as: (PIP) personal independence payment, attendance allowance, disability living allowance, housing benefit, income-related employment and support allowance (ESA), income-based jobseeker's allowance (JSA), child tax credits (CTC), working tax credits (WTC) and income support. An identifiable proof of the visitor as a recipient of one of the list above will be required on arrival.

Refunds: 

• Universal credit and pension credit Day Tickets are non-refundable.

Start date and expiry: 

• Day Tickets are valid for one day only. If booked online, the ticket is only valid for the date selected at the time of booking.

Proof of eligibility: 

• The offer is available for visitors receiving Universal Credit, Pension Credit or UK legacy benefits such as: (PIP) Personal Independence Payment, Disability Living Allowance, Attendance Allowance, Housing Benefit, income-related Employment and Support Allowance (ESA), income-based Jobseeker's Allowance (JSA), Child Tax Credits (CTC), Working Tax Credits (WTC), Income Support. An identifiable proof of the visitor as a recipient of either of the list above will be required on arrival.
• Up to 4 people (2 adults and 2 children 5-16) from the same household can benefit from this offer. Proof of age may be requested on the gate.

General use: 

• Your Universal Credit / Pension Credit Day Ticket cannot be used in conjunction with any other offer and remains the property of Eden Project Limited. The Day Tickets are non-transferable. Day Tickets may be cancelled and the holder refused entry if the holder is unable to confirm proof of identity to match their ticket or booking. Tickets may not be re-sold. Subject to availability. The Eden Project reserves the right to withdraw this ticket type at any point.

• To take advantage of this offer, all visitors must pre-book their admission on our website at least 48 hours in advance. On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes purchased.
• General Admission + Zip Wire Passes are subject to availability. Passes are non-refundable and non-transferable.
• A General Admission + Zip Wire Pass includes one Zip Wire Experience on the selected date at the time of booking and an Annual Pass to visit Eden Project for a year from the day of your Experience.
• Eden Project reserves the right to cancel the General Admission + Zip Wire Pass. If a Pass is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.
• Please note that all children visiting Eden must be accompanied by an adult. The Zip Wire Experience is suitable for Children weighing 30Kgs and over. 
• Visitors are advised that not all areas may be operational on the day of their visit.
  Excludes entry to separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

• The Eden Late Entry Ticket is a seasonal offer with limited availability on selected dates between 24 July and 31 August 2026.  
• A Late Entry Ticket holder can access Eden Project on a single visit from 15:00 onwards until the last entry slot of each day before closure.  
• We operate a policy of no refunds or exchanges for Late Entry Tickets as these are capacity managed. (This does not affect your statutory rights).  
• The Eden Late Entry Ticket is excluded from any other existing promotions or discounted tickets Eden Project may launch throughout the year.  
• Student Late Entry Tickets are available to those with a valid student ID card.  
• Child Late Entry Tickets apply to those aged 5–15.  
• Under-5s and Carers / PA’s for our disabled visitors are admitted free but will still need a pre-booked ticket.  
• Visitors are advised that not all areas may be operational on the day of their visit.  
• Excludes entry to separately ticketed events.  
• Eden Project reserves the right to cancel this promotion at any time.  
• Please check our website for details of our opening hours and special events.

• The Blue Light Card discount is only available for the BLC cardholder. The discount is only for a General Admission ticket.
• Bookings must be made online via the online booking link on the BLC website.
• The physical or digital Blue Light Card must be presented upon arrival. Screenshots won’t be accepted.
• Additional ticketed events are not included on this offer.
• Every visitor will need to reserve an arrival time slot for their visit, including those who can visit for free, such as personal carers, under-fives.
• On arrival you should have proof of your time slot on your phone or on a printout.
• You have 30 minutes from your chosen time slot to enter the Eden Project.
• We operate a policy of no refunds or exchanges for entry tickets or annual pass that include timed entry as these are capacity managed. (This does not affect your statutory rights).
• Please check the Eden Project website for details of our opening hours and special events.
   

• The Key Worker discount is only available for the key-worker cardholder. The discount is only for a General Admission ticket.
• Bookings must be made online via the online booking links provided to selected websites: Health Service Discounts, Discounts for Teachers, Charity Worker Discounts and Discounts for Carers.
• The digital ID provided by each website must be presented upon arrival. Screenshots won’t be accepted, only the “live” ID accessible on your account for each of the websites above will be accepted.
• Additional ticketed events are not included on this offer.
• Every visitor will need to reserve an arrival time slot for their visit, including those who can visit for free, such as personal carers, under-fives.
• On arrival you should have proof of your time slot on your phone or on a printout.
• You have 30 minutes from your chosen time slot to enter the Eden Project.
• We operate a policy of no refunds or exchanges for entry tickets or annual pass that include timed entry as these are capacity managed. (This does not affect your statutory rights).

Key features:

• Every visitor will need to reserve an arrival time slot for their visit, including those who can visit for free, such as personal carers, under-fives.
• On arrival you should have proof of your time slot on your phone or on a printout
• You have 30 minutes from your chosen time slot to enter the Eden Project.
• Your Annual Pass for return visits will be issued after your first visit.
• Get the best value tickets by booking in advance! Save money by pre-booking entry to Eden in advance online rather than buying tickets at the Visitor Centre on the day. 

General conditions:

• We operate a policy of no refunds or exchanges for entry tickets or annual pass that include timed entry as these are capacity managed. (This does not affect your statutory rights).
• Get the best value tickets by booking in advance. Save money by pre-booking entry to Eden online rather than buying tickets at the Visitor Centre – see our admission prices here. From 00:00 on the day of your visit, you will be charged the higher ticket cost, whether you buy online or at the Visitor Centre. Please note that entry to the Eden Project is not guaranteed without an advanced booking.
• Adult passes are available to those aged 26 and over.
• Student passes are available to those with a valid student ID card.
• Young adult passes are available to those aged 17 – 25.
• Child tickets apply to those aged 5 - 16.
• Under 5s, Blue Peter Pass Holders and Carers / PA’s for our disabled visitors are admitted free but will still need a pre-booked ticket.
• A maximum of four Under5s and Blue Peter Pass Holders are allowed to visit for free per accompanying adult. Any additional Under5 or Blue Peter Pass Holder will require a paid Child’s ticket.
• In order to protect our visitors and staff, we may from time to time require visitors to observe particular instructions whilst visiting the Eden Project. These may be in line with or exceed the current specific Government guidance. It is a condition of entry that visitors agree to abide by these instructions. The Eden Project reserves the right to ask visitors to leave the site if, in its sole opinion, they fail to comply with these instructions

Please check our website www.edenproject.com for details of our opening hours and special events.

To take advantage of this offer, all visitors must pre-book their admission on our website or at our admissions gate. 

On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.

The Immersive Rainforest Experiences are subject to availability. The Immersive Rainforest Experiences are non-refundable and non-transferable.

An Immersive Rainforest Experience Ticket is only valid for one Tour and Experience on selected date. 

The Immersive Experience includes:

• 1x Eden Project guidebook
• 1x Eden Project tote bag
• 1x sustainable water bottle
• 1x Eden-grown plant
• 1x 15 minute welcome to Eden walk and talk through outside gardens
• 1x 90 minute small-group tour with an Eden explainer or tour guide
• 1x 30 minute immersive spice tea blending Experience
• 1x reserved premium parking spot per booking

The Immersive Rainforest Experience can be purchased with a General Admission ticket included for those that do not have already a valid form of admission to Eden Project, such an Annual Pass, Membership or Locals' Pass.

Eden Project reserves the right to cancel the Immersive Rainforest Experience. If an Immersive Rainforest Experience is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.

Purchasing the experience as a gift: after completing the transaction you will receive a voucher to redeem the Experience, these vouchers are valid for 12 months from the date of purchase. The experience may not be available at certain times of the year, please review the availability at the time of purchasing. If an experience is not available when you try to book with a gift voucher, Eden Project will offer an alternative experience.

Please note that all children visiting Eden must be accompanied by an adult. The Immersive Rainforest Experiences are suitable for children of 7 years and above.

Visitors are advised that not all areas may be operational on the day of their visit. Excludes entry to separately ticketed events.

The Eden Project has the right to cancel this promotion at any time

To take advantage of this offer, all visitors must pre-book their admission on our website or at our admissions gate. 

On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.

The Immersive Mediterranean Experiences are subject to availability. Immersive Mediterranean Experiences are non-refundable and non-transferable.

An Immersive Mediterranean Experience Ticket is only valid for one Tour and Experience on selected date. 

The Immersive Experience includes:

• 1x Eden Project guidebook
• 1x Eden Project tote bag
• 1x sustainable water bottle
• 1x 120 minute small-group Mediterranean tour with an Eden Explainer or Tour guide, including an introduction to Eden and the core building, and an olive oil tasting
• 1x reserved premium parking spot per booking

The Immersive Mediterranean Experience can be purchased with a General Admission ticket included for those that do not have already a valid form of admission to Eden Project, such an Annual Pass, Membership or Locals' Pass.

Eden Project reserves the right to cancel the Immersive Mediterranean Experience. If an Immersive Mediterranean Experience is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.

Purchasing the experience as a gift: after completing the transaction you will receive a voucher to redeem the Experience, these vouchers are valid for 12 months from the date of purchase. The experience may not be available at certain times of the year, please review the availability at the time of purchasing. If an experience is not available when you try to book with a gift voucher, Eden Project will offer an alternative experience.

Please note that all children visiting Eden must be accompanied by an adult. The Immersive Mediterranean Experiences are suitable for children of 7 years and above.

Visitors are advised that not all areas may be operational on the day of their visit. Excludes entry to separately ticketed events.

The Eden Project has the right to cancel this promotion at any time.

To take advantage of this offer, all visitors must pre-book their admission on our website or at our admissions gate. 

On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.

The Immersive Horticulture Experiences are subject to availability. The Immersive Horticulture Experiences are non-refundable and non-transferable.

The Immersive Horticulture Experience ticket is only valid for one Experience on the selected date of booking. 

The Experience includes:

• 1x Eden Project guidebook per booking
• 1x Eden Project tote bag
• 1x Sustainable water bottle
• 1x Eden-grown plant
• 1x Voucher for one drink (tea/coffee/soft drink)
• 1x Voucher for one lunch at one of our venues (packed lunch bag)
• 1x Premium parking spot per booking
• Horticultural tour around the Eden Project
• Hands-on gardening activities

The Immersive Horticulture Experiences can be purchased with a General Admission ticket included for those that do not have already a valid form of admission to Eden Project, such an Annual Pass, Membership or Locals' Pass.

Purchasing the experience as a gift: after completing the transaction you will receive a voucher to redeem the Experience, these vouchers are valid for 12 months from the date of purchase. The experience may not be available at certain times of the year, please review the availability at the time of purchasing. If an experience is not available when you try to book with a gift voucher, Eden Project will offer an alternative experience.

Eden Project reserves the right to cancel The Immersive Horticulture Experience. If an Immersive Horticulture Experience is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.

Please note that all children visiting Eden must be accompanied by an adult. The Horticulture Immersive Experience are suitable for children aged 16 and above.

Visitors are advised that not all areas may be operational on the day of their visit. Excludes entry to separately ticketed events.

The Eden Project has the right to cancel this activity at any time.

To take advantage of this offer, all visitors must pre-book their admission on our website or at our admissions gate. 

On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.

The Ultimate Eden Experiences are subject to availability. The Ultimate Eden Experiences are non-refundable and non-transferable.

The Ultimate Eden Experience Ticket is only valid for one Tour and Experience on selected date. The Ultimate Eden Experience includes:

• 1x Eden Project guidebook per booking
• 1x Eden Project tote bag
• 1x sustainable water bottle
• 1x Eden-grown plant
• 1x voucher for one drink (tea/coffee/soft drink)
• 1x voucher for one lunch at one of our venues (main course, side dish and dessert with a cold drink)
• 1x premium parking spot per booking
• Guided tour around the Eden Project site

The Ultimate Eden Experience can be purchased with a General Admission ticket included for those that do not have already a valid form of admission to Eden Project, such an Annual Pass, Membership or Locals' Pass.

The Ultimate Eden Experience Pass is for existing Eden Project Passholders, including: Members, Locals' Passholders, Annual Passholders.

Eden Project reserves the right to cancel The Ultimate Eden Experience. If a The Ultimate Eden Experience Ticket is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.

Purchasing the experience as a gift: after completing the transaction you will receive a voucher to redeem the Experience, these vouchers are valid for 12 months from the date of purchase. The experience may not be available at certain times of the year, please review the availability at the time of purchasing. If an experience is not available when you try to book with a gift voucher, Eden Project will offer an alternative experience.

Please note that all children visiting Eden must be accompanied by an adult. The Ultimate Eden Experiences are suitable for children of 11 years and above.

Visitors are advised that not all areas may be operational on the day of their visit. 

Excludes entry to separately ticketed events.

The Eden Project has the right to cancel this promotion at any time.

• All Eden Project Memberships are non-refundable and non-transferable. Membership cards are for the named card holder only and Members are not permitted to allow another person to use their Membership card.
• We reserve the right to change the benefits that apply to Eden Project Membership at any time and without prior notice. Any changes to benefits will be published on the Eden Project website and within Member communications. We reserve the right to change the price of Membership and you will be informed of any fee increase within your Member communications.
• Eden Project Membership allows you access to Eden during public opening hours and may not include all activities such as ice skating and these activities must be booked separately. Please note that Membership cannot guarantee entry on a particular day as on extremely busy days we may have to close the gates for health and safety/capacity reasons.
• Any third parties or external providers of a benefit included in the Membership package will have absolute discretion in relation to the provision of services. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

If you have any queries or complaints please contact the Membership team:

Telephone: 01726 811 932

Email: membership@edenproject.com

Post: Membership, Eden Project, Bodelva, Cornwall, PL24 2SG

• Contributions combine a voluntary donation and a payment for the benefits that the Eden Project offers to Patrons. By joining as a Patron, your annual contribution is split between a payment for the benefits of £200 inclusive of VAT, and a requested voluntary donation of £300, £800 or £4800. Benefits can be purchased at the minimum price, and any amounts given over and above this minimum price are given freely as a donation. For Gift Aid purposes, the amount of your payment which may be claimed is £300, £800 or £4800.
• All Eden Project Patrons memberships are non-refundable and non-transferable. Patrons membership cards are for the named cardholder only and Patrons are not permitted to allow another person to use their card.
  We reserve the right to change the benefits that apply to Eden Project Patrons at any time and without prior notice. Any changes to benefits will be published on the Eden Project website and within Patron communications.
• Patrons membership allows you access to Eden during public opening hours and may not include all ticketed activities which must be booked separately. Please note that Patrons membership cannot guarantee entry on a particular day as on extremely busy days we may have to close the gates for health and safety/capacity reasons.
• We reserve the right to change the price of the cost of benefits of Eden Project Patrons membership and you will be informed of any fee increase within your Patron communications. Any third parties or external providers of a benefit included in the Patrons membership package will have absolute discretion in relation to the provision of services. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

If you have any queries or complaints please contact the Patrons Officer:

Telephone: 01726 811 910

Email: patrons@edenproject.com

Post: Eden Project Patrons, Bodelva, Cornwall PL24 2SG

• This event requires a pre-booked ticket and is available for Eden Project Members and their guests to attend.
• Please note that the guest allowance for this event is a maximum of two guests per Member.
• A refundable £2 booking fee per person applies to this event. The booking fee will be refunded to you within 3 working days if you attend the event or cancel your booking with at least 24 hours' notice.

This offer entitles free entry to Eden Project to an additional two guests accompanied by the holder of a valid Eden Project Membership. This promotional offer is valid from Friday 26 December 2025 to Sunday 4 January 2026 inclusive, and is subject to the standard Eden Project operating calendar. 

Every Member can bring two additional guests of any age.

Free guest entry is valid for single-day, single-use admission.

Areas of the site may be limited due to operational conditions.

Offer excludes separately ticketed events, including the Christmas Lights Experience and ice skating. 

This offer also entitles the Eden Project Member to an enhanced 15% discount in hospitality venues and in the Eden Project Shop on site - a valid Membership card is essential to gain discounts. This offer does not apply to online purchases through the Eden Project webshop.

The Eden Project has the right to cancel this promotion at any time. All offers are subject to availability and may be amended or withdrawn at any time. Cannot be used in conjunction with any other offer or discount.

Tickets and Admission

• Everyone must have a valid form of Eden Project admission to access the Christmas Lights Experience inside Eden's Biomes.
• Locals' Pass holders, Eden Project Members and Eden Project Patrons must ALSO have a Christmas Lights Pass to access the Experience. Christmas Lights Passes allow unlimited visits until 2 January 2027.
• Christmas Lights Passes are free for under-16s and allow unlimited visits until 2 January 2027, children must be accompanied by an adult.
• Members and Patrons receive 10% off Christmas Lights Passes. 
• General Tickets include admission to the Christmas Lights Experience on the first visit only. For any subsequent visits, a separate Christmas Lights Pass is required. Christmas Lights Passes are free for under-16s and allow unlimited visits until 2 January 2027. General Tickets can be purchased from the Eden Project website, on arrival at the Eden Project, and through the following third-party websites:
  • Blue Light Card
  • Charity Worker Discounts
  • Health Service Discounts
  • Discounts for Teachers
  • Discounts for Carers
• Admission to the Christmas Lights Experience is also included in these day entry tickets:
  • Universal Credit/Pension Credit Ticket
  • Carer/Personal Assistant Ticket
  • Tesco Clubcard Ticket
  • Tickets purchased through the Get Your Guide, Love to Visit and 2FOR1 Days Out Guide websites
• Either a Christmas Lights Pass or admission ticket that includes the Christmas Lights is required for every member of your party, including those under the age of 16 who are eligible for a free Christmas Lights Pass.
• Dogs are not permitted inside the Biomes during the Christmas Lights Experience, with the exception of assistance dogs. 

The Christmas Lights Experience 

• The Christmas Lights Experience will take place inside the Biomes at the Eden Project.
• The Experience is self-guided, and guests are welcome to explore the festive displays at their own pace between 4–8.30pm.
• Last entry to the Eden Project is 7pm and last entry into the Biomes is 8pm. 

Refunds and Transfers 

• Christmas Lights Passes are non-refundable, non-transferable, and valid until 2 January 2027.
• In the unlikely event of cancellation by the Eden Project, ticket holders will be offered a refund or the option to transfer to another date (subject to availability). 

Tickets and Admission:

• Every entry to the Father Christmas experience requires a pre-booked ticket, plus a valid form of Eden Admission, Annual or Locals’ Pass or Eden Project Membership.
• You must also pre-book an associated timed entry slot for all members of your party (including U5s and carers) which is at least 30 minutes earlier than the start of your experience.
• Please note that babies under 12 months of age are free of charge for entry to the Father Christmas experience, but will still require a pre-booked timed entry slot.
• All children must be accompanied by an adult, with a maximum of four children per one adult. Adult tickets cannot be exchanged or used as entry for a child.
• To help Eden Project provide you with the best possible service, we ask you to provide any access requirements you may have when booking your tickets. Please contact Guest Services on 01726 811972 or email guestservices@edenproject.com if you will be taking a wheelchair into the experience, as space is limited.
• Dogs are not allowed into the Father Christmas Experience with the exception of assistance dogs.

The Father Christmas Experience:

• The Father Christmas Experience will be located near the Ice Rink on the main Eden Project site.
• Each session lasts approximately 45 minutes and will start promptly. The time will be stated on your ticket.
• Each Father Christmas ticket holder receives one free ride on the carousel – height restrictions apply, and carousel may close during adverse weather. 

Refunds and Transfers:

• Tickets are non-refundable, non-transferable and valid for the stated time slot only. 

Your use of and purchase of tickets from this site is governed by the Terms and Conditions as set out below.  

• Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted.  
• Skating tickets will have the date and time of your skating slot. These tickets are NON-REFUNDABLE and non-transferable. Skating visitors will need to also present valid admission for Eden and reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.
• We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink.  
• At peak times you may experience small delays. Each skate session lasts 40 minutes and will start on the hour. We have restricted capacity and to avoid disappointment please book in advance.  
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.  
• Skate sizes start at child size 8 (EU 25) and go up to adult size 15 (EU 50).
• Socks must be worn with skates and we do advise that an extra pair of socks is worn for comfort. We also offer bob skates for toddlers, in size 10 down to approximately size 5. These fit over their shoes but please note that, for smaller sizes in particular, suitability depends upon the style of the shoe.   
• We advise wearing gloves.
• Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, and pushchairs) stored during your skating session.
• Children aged 14 years and over can be unaccompanied both on site and on the ice.  Children aged 8 to 13 years need a parent or guardian to be available either on the ice or around the rink.  Children aged 7 years and under must be accompanied by a parent or guardian on the ice. We advise 1 on 1 supervision for children aged 18 months to 5 years. Minimum age is 18 months.  

Family Ticket: 

• You will need to purchase Eden admission tickets and book a Timed Entry slot if you are going to use the ice rink, as this is situated within the Eden Project.  
• This ticket type includes admission onto the ice for four adults and/or children, and will show the date and time of your skating slot.  
• Tickets are non-refundable and non-transferable.  
• Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted.
• We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink.
• Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.  
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.

Discount for Eden Project Members:

• Can only be used for the following when the rink is open during this period: General skating sessions (10% discount applied)  
• For the current schedule please check our website as this is kept up to date throughout the season.  
• Skating visitors will still need to reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.
• Eden Project Membership is non-refundable and non-transferable. The skating discount applies in accordance with your Membership entitlement.  
• Discounted skating can be booked online or in person and is subject to availability and to the ice rink Terms & Conditions which can be found on our website.
• You will be required to present your Membership card every time you present or book skating tickets and for gaining entry to the Eden Project.  

Parent & Toddler:

• You will need to purchase Eden admission tickets and book a Timed Entry slot if you are going to use the ice rink, as this is situated within the Eden Project.  
• Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted.  
• Parent & Toddler is an activity where children aged 5 and under (minimum 18 months) can play with toys on the ice rink. Please wear suitable footwear such as non-slip shoes, eg trainers or wellies, as skates will not be worn for this session.  
• Parent & Toddler is suitable for children aged 18 months to 5 years only.  Adults must accompany children onto the ice rink, but picking up or carrying is not allowed at any time on the ice. There is a maximum of one adult per child; one adult can supervise up to two children. When buying tickets for this activity please only purchase tickets for the children, as the adult will go free onto the ice.  
• We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink. Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.  
• Tickets are non-refundable and non-transferable.  
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.  
   

Family Fun Skate:

• You will need to purchase Eden admission tickets and book a Timed Entry slot if you are going to use the ice rink, as this is situated within the Eden Project.  
• Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted.  
• Family Fun Skate is a family focused session, for parents with young children (aimed at 12yrs and under). Skates must be worn.  This session ticket includes free use of our penguin and snowmen skating aids, on a first come first served basis.  
• We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink. Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.  
• Tickets are non-refundable and non-transferable.  

Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.  

Penguin aids: 

• Height restrictions – although there is no minimum height restriction, the user does need to be able to walk and reach the handle; the maximum height for use is 120cm (approx 3’11”) without skates on.  
• Penguins must only be used as a skating aid for children; misuse may result in injury or damage. Penguins are not a ride-on toy.  
• Price - each Penguin costs £5 per 40 minute session in addition to the normal Eden and ice rink admission price.  
• Refunds - the charge covers the full 40 minute session, and there are no refunds or part-refunds if the Penguin is not used or is only used for part of the session. Bookings are non-refundable.  
• If the penguin is not collected within 20 minutes of the start of the session, Eden reserves the right to make the penguin available for resell and the reservation will be lost.  
• Eden reserves the right to refuse use of the Penguin if the above terms are not adhered to, and no refunds will be given.  

Snowmen aids:

• Height restrictions – although there is no minimum height restriction, the user does need to be able to walk and reach the handle; there is no maximum height.
• Snowmen must only be used as a skating aid for children; misuse may result in injury or damage. Snowmen are not a ride-on toy.  
• Price - each Snowman costs £5 per 40 minute session in addition to the normal Eden and ice rink admission price.  
• Refunds - the charge covers the full 40 minute session, and there are no refunds or part-refunds if the Snowman is not used or is only used for part of the session. Bookings are non-refundable.  
• If the Snowman is not collected within 20 minutes of the start of the session, Eden reserves the right to make the Snowmen available for resell and the reservation will be lost.  
• Eden reserves the right to refuse use of the Snowmen if the above terms are not adhered to, and no refunds will be given.  

Lessons:

• Skaters participating in lessons must have a valid form of admission to the Eden Project. We do not require lesson skaters to pre-book a timed entry slot for the day of the lesson skate session.  
• We advise skaters to arrive at Eden 30 minutes prior to their lesson time to avoid any delays in getting to the rink.  
• Lesson skaters need to leave the skating areas after their lessons. General Skating and Patch Ice Sessions are available only if booked and paid for in advance.  
• All lesson skaters must bring their own personal items (gloves, facial tissues, water bottles, etc.). Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, and pushchairs) stored during your skating session.  
• Lesson skaters aged 14 years and over can be unaccompanied both on site and on the ice.  Lesson skaters aged 6 to 13 years need a parent or guardian to be available either on the ice or around the rink.  
• The accompanying parent or guardian is not required to pre-book a timed entry slot for the day of the lesson skate. Any additional party members are subject to general terms and conditions of entrance to Eden and must pre-book a timed slot and have a valid admission ticket.  The minimum age is 6 years old.  
• A booking reference is issued for all Lesson Skate bookings. Eden Box Office tickets each have a unique barcode on them which will be validated on entry. If the barcode on your ticket has already been validated the till will alert the attendant and you will not be admitted.  
• Tickets are non-refundable and non-transferable.  
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.  

Ice Patch sessions:

• Skating tickets will have the date and time of your skating slot. These tickets are NON-REFUNDABLE and non-transferable.
• Skating visitors will need to also present a valid Lesson Skater Pass.
• Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.  Any tickets purchased by mistake or without taking the necessary steps to be authorised to skate on patch are non-refundable.  
• Ice Patch sessions are for experienced skaters who are undertaking group lessons or working with a private coach. A minimum equivalent level of NISA L4 is advised. Ice Rink Coaches and Steward Team hold final say.  
• Each skate session lasts 30 minutes. We have restricted capacity and to avoid disappointment tickets must be booked in advance.   
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.   
  Skate sizes start at child size 8 (EU 25) and go up to adult size 15 (EU 50). Socks must be worn with skates and we do advise that an extra pair of socks is worn for comfort.  
• We advise wearing gloves.
• Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, and pushchairs) stored during your skating session.
• Children aged 14 years and over can be unaccompanied both on site and on the ice.  Children aged 8 to 13 years need a parent or guardian to be available either on the ice or around the rink. Children aged 7 years and under must be accompanied by a parent or guardian on the ice. Minimum age is 6 years.   

Lesson Skater Pass:

• Can only be purchased by those subscribed to skating lessons at Eden, those undertaking private lessons, or those authorised by the Eden Ice Rink team.

Used for the following when the rink is open during this period:   

• General skating sessions (50% discount applied)   
• Ice Patch Sessions (exclusive access)  

For the current schedule please check our website as this is kept up to date throughout the season.   

• You will be required to present your card every time you purchase skating tickets and for gaining entry to the Eden Project. Skating visitors will still need to reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.   
• Passes must be bought on site. Discounted skating can be booked online and is subject to availability and to the ice rink Terms & Conditions which can be found on our website. You will be required to present your card every time you present skating tickets and for gaining entry to the Eden Project.   
• The Lesson Skater Pass is non-refundable and non-transferable.  

This offer entitles free entry to Eden Project to one guest accompanied by the holder of a valid Eden Project Locals’ Pass. This promotional offer is valid from Friday 26 December 2025 to Sunday 4 January 2026 inclusive, and is subject to the standard Eden Project operating calendar. 

Every Locals' Pass holder can bring one free guest of any age.

All visitors, including free guests and under-5s, must pre-book a timed entry slot. Free guest entry is valid for single-day, single-use admission. All tickets are subject to availability. 

Areas of the site may be limited due to operational conditions.

Offer excludes separately ticketed events, including the Christmas Lights Experience and ice skating. 

This offer also entitles the Locals’ Pass holder to 10% discount in hospitality venues and in the Eden Project Shop on site. This offer does not apply to online purchases through the Eden Project webshop.

The Eden Project has the right to cancel this promotion at any time. All offers are subject to availability and may be amended or withdrawn at any time. Cannot be used in conjunction with any other offer or discount. 

Please see our general terms and conditions in the Eden Project General Admission Ticket section above. 

• Eden Project will be taking part in National Lottery Open Week with a special offer, as detailed above, to National Lottery players who provide proof of purchase.
• This offer will run between 7–15 March 2026.
• You'll have 30 minutes to enter the Eden Project after the time of your entry ticket.
• Booking in advance is required.
• Offer redeemable by: One adult plus one guest
• Limited availability, tickets must be pre-booked in advance.
• To take advantage of this offer, individuals must pre-book a timed entry ticket online to visit the Eden Project 7–15 March 2026. The ticketholder and one guest will be entitled to free entry to the Eden Project for a timed single visit during these dates. On arrival at the Eden Project, proof of purchase of a National Lottery game (either hard copy ticket or digital) must be presented.
• All National Lottery games (including National Lottery draw-based games and National Lottery scratchcards) purchased in store and online/via app qualify to redeem this offer. The date of draw / purchase is not relevant.
• This entry offer is valid from Saturday 7 March 2026 until Sunday 15 March 2026 only, and is subject to the standard Eden Project operating calendar.
• One National Lottery ticket admits up to two people. All members of the party, including additional visitors who go free anyway (under-5s, carers) must pre-book an online entry ticket.
• Not to be used in conjunction with any other offer, reward/loyalty programme, Eden Membership, family ticket, group booking, online ticket, rail inclusive offers or events/concerts for which there is a separate charge.
• The free entry ticket is valid for one day only.
• Tickets are subject to availability.
• Visitors are advised that not all areas may be operational on the day of their visit.
• The Eden Project has the right to cancel this promotion at any time.
• Your ticket will allow you access to the site during public opening hours and may not include all activities such as skating, concerts etc. and these activities must be booked separately.
• Please check our website for details of our opening hours and special events.
• All National Lottery games (including National Lottery draw-based games and National Lottery scratchcards) purchased in store and online/via app qualify to redeem this offer.
• Proof of purchase of a National Lottery game can be either hard copy ticket or digital.
• The date of draw / purchase is not relevant.
• All offers are subject to availability. Eden Project has the right to refuse entry in the event of venue / offer reaching capacity, as well as unforeseen circumstances.
• In the event of queries on the day, the organisation's decision is final.
• This offer is not exchangeable.

• Payment is required in full to secure your booking at least three weeks before the event.
• Cancellations made more than 10 days prior to the event will receive a 50% refund, and any cancellations made after this point will not receive a refund.
• Includes complimentary day entry to the Eden Project on date of lunch booking between 10am and 8pm.
• Excludes entry to separately ticketed events including Father Christmas experience and ice-skating, and the Christmas Lights Experience for which additional charges apply.
• The Eden Project has the right to cancel this promotion at any time.

• Payment is required in full to secure your booking at least 48h before the event.
• Cancellations made more than 72 hours prior to the event will receive a 50% refund, and any cancellations made after this point will not receive a refund.
• The Eden Project has the right to cancel this promotion at any time.

• No refunds will be available for Mediterranean Biome suppers on 25/03/2026.

• Course fees are per learner and are paid before enrolment
• Standard Eden Project admission tickets, annual or Local Passes, Eden Project Memberships and any discount vouchers and tokens do not apply for this course and will not be accepted as course fees.
• No Eden Project admission ticket is required in addition to the course fee.
• Keep a record of your confirmation of payment.
• Course fees cannot be fully refunded.
• Once you have enrolled, learner registration, assessment and administration fees will not be refunded under any circumstances. This amounts to £300.
• Under extenuating circumstances, a percentage of the course fees may be refunded at Eden’s discretion.
• Learners have a cooling off period of 3 months from date of enrolment. Within this time a partial refund may be considered under extenuating circumstances, at Eden’s discretion.
• After the cooling off period, refunds will not be accepted.
• Instalments - Each instalment will be paid upon course completion which is agreed on by the Eden Project and the learner. The balance must be cleared within 6 months.
• Learners can enrol at any point of the year, moving through the content at their own pace, but the course must be completed following the structure laid out by The Eden Project Horticultural Learning Team.
• If you have any problems completing the course then the first course of action is to contact the Eden team as soon as possible.
• Additional fees will be incurred where a learner has to re-sit any element of the qualification assessment. This applies to Unit 1 and Unit 2 exams. This will be £90 per exam.
• Absence administration fee will be incurred where a learner is registered for an exam but does not complete the exam. This will be £25 per absence.
• Additional fees will be incurred where a learner wishes to register for an exam after the closing date. This will be £30 per exam.
• Please see the exam timetable for the closing date for registrations for Unit 1 and Unit 2 exams. Registrations will not be accepted after this date and the late fee will apply.

Cancellation rights and refunds 

• You should always check that any scheduled onsite event is going ahead as advertised.
• Eden will endeavour to inform you of any change or cancellation of any event but will not be responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation if an event doesn’t go ahead.
• Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, you must follow our refund instructions. You will be withdrawn from the course and will no longer have access to the course platform and any other benefits.
• Any refund will usually be paid, using the same method you used to purchase the course, within 30 days.
• Refunds will not be offered if you fail to comply with these terms and conditions, under any circumstances.
• Eden reserves the right to cancel or otherwise refuse any enrolment (without refund to the purchaser or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
• If Eden Project cancels the course for any reason any fees will be refunded in full and we will let you know as early as possible.

• If Eden Project cancels the course for any reason any fees will be refunded in full and we will let you know as early as possible. In the unlikely event that technical issues make delivery impossible from Eden's end the session will be rescheduled for an alternative date.
• We hope you will not need to cancel, but if you find you have no alternative you may be eligible for a partial refund. If you cancel a course no later than two weeks prior to the start date you will receive a refund of 80% of the course cost (20% is deducted for administration fees). Any later we regret no refund will be issued, however, it may be possible to transfer a place to a fellow colleague. All sessions will be run over MS Teams. It’s the responsibility of the participant to enable access and technical issues at their end.

Sponsored Places

• Only one place will be allocated per school and the participant must commit to attending all four sessions.
• For participants on sponsored places a minimum of 75% attendance is expected. We will charge the full cost of the course to participants with attendance below this level.

• Please notify us of significant changes at least 7 days before your virtual workshop at education@edenproject.com.
• Further workshop information will be sent around 7 days before your virtual workshop.
• In the unlikely event technical issues make delivery impossible from Eden's end, the session will be rescheduled for an alternative date.
• All sessions will be run over Microsoft Teams. It’s the responsibility of the participant to enable access and address technical issues at their end.
   

• Each person attending the Botanical Illustration course will need to purchase a Botanical Illustration course ticket. Standard Eden Project admission tickets, annual or Local Passes, Eden Project Memberships and any discount vouchers and tokens do not apply for this event and will not be accepted for admission.
• No Eden Project admission ticket is required in addition to the course fee.
• Make sure you keep your ticket in a safe place, as you would cash, and protect it just like you would any other ticket.
• Tickets cannot be fully refunded. If you cancel a course no later than two weeks prior to the start date you will receive a refund of 80% of the course cost (20% is deducted for administration fees).
• Teas and coffees will be provided but please bring your own packed lunch.
• Cancellation rights and refunds
• You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the time frame communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

• Places on the course are open to those living or working in the UK only, and aged over 18.
• We regret that bookings are non-refundable and valid only for the booked course dates.
• You may transfer your booking to a fellow colleague should you need to.  Bookings are transferable to another individual’s name, up until Thursday 12 February at 5pm.  Transfer requests can be made by email to communities@edenproject.com and we’ll be happy to help.
• If Eden Project cancels the course for any reason, any fees will be refunded in full and we will let you know as early as possible.  In the unlikely event that technical issues make delivery impossible from Eden’s end, the session will be rescheduled for an alternative date.
• All sessions will run over MS Teams.  It’s the responsibility of the participant to enable access and address technical issues at their end.
• We’ll stay in touch by email to share information about your upcoming course, and afterwards we’d like to check in to ask you to complete a survey about your experience, share useful information and resources and invite you to attend free networking events.  We will only use your contact details for the purposes agreed above.
• A Certificate of Attendance will be awarded by attending 2 or more sessions only.

• Your Inside Track Pass, which you will receive by email confirmation, is valid for the 2027 Eden Sessions only and cannot be used in conjunction with any other event at the Eden Project. Only one Inside Track Pass per person, any duplicate orders will be cancelled.
• As an Inside Track Pass holder you will receive a maximum of three days to purchase two Eden Sessions tickets per gig prior to the general on-sale date of such gig (but either after or at the same time as an Eden Sessions partner priority sale/pre-sale, if applicable). If you have purchased an Inside Track Pass and Eden Sessions Ltd are unable to process your request for tickets to an announced Session, due to technical or other issues at our end, we will honour your option to purchase up to two tickets and no further liability shall be due from Eden Sessions Ltd.
• Inside Track Pass fees cannot be refunded or exchanged and Inside Track Passes are non-transferable. The Inside Track Pass is for the registered passholder’s personal use only.
• The Inside Track Pass does not offer any admission to The Eden Project; the Pass allows the advance purchase of two tickets per Eden Session during the Inside Track purchase window of each event.
• You are obliged to provide correct contact details, including a valid e-mail address when you apply for the Inside Track Pass and failure to do so may invalidate your Inside Track Pass. Responsibility to provide accurate information is continuous throughout the validity of the pass and you must inform us of any changes to your contact details immediately.
• If you have any questions about your Inside Track Pass or need to change any personal details then please contact the Box Office on 01726 811972 or email guestservices@edenproject.com.
• By signing up to Inside Track you give us permission to contact you regarding the Inside Track Pass entitlements.
   

Definitions

• “Eden”, “we” or “us” means Eden Sessions Limited.
• “you” and “your” means an individual purchasing a Ticket for an Event.
• “Event” means a live music event organised by Eden.
• “Site” means the Eden Project site situated in Bodelva, Par, Cornwall, PL24 2SG.
• “Arena” means the arena situated in front of the stage used for Events at the Site.
• “Ticket” means a ticket issued by Eden allowing access to an Event.
• “Privacy Policy” means Eden’s privacy policy as amended from time to time and available online here.
• “writing” and “written” includes emails.

Information about us and how to contact us

We are Eden Sessions Limited, a company registered in England and Wales. Our company registration number is 12084015 and our registered office is at Eden Project, Bodelva, Par, Cornwall, PL24 2SG. Our registered VAT number is: 328 1327 16.

You can contact us by telephoning our customer service team at 01726 811911 or by writing to us at guestservices@edenproject.com or Eden Sessions Limited, Eden Project, Bodelva, Par, Cornwall. PL24 2SG. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us in your order.

Any queries relating to Sessions Plus packages please email sessionsplus@edenproject.com 

These terms and conditions

The purchase of a Ticket from this website and the use of a Ticket, whether by you or any other person, are governed by these terms and conditions.

Our contract with you

Eden cannot accept your order until you have paid for it in full. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Whether or not you receive the e-mail, Eden’s acceptance of your order will create a legally binding contract between you and us.

Eden reserve the right not to supply you at its discretion, in which event any sums you have paid will be refunded.

Once your order has been accepted, a Ticket cannot be transferred, resold, exchanged, refunded or returned other than for the reasons set out in these terms and conditions.

Delivery and transaction costs

The prices of Tickets displayed for sale on this website:

• include VAT at the appropriate rate; but
• exclude any delivery or transaction costs (such as booking fees), which will be displayed to you on our website. 

Purchasing tickets

Make sure you keep your tickets in a safe place as you would do for cash, and protect them as you would any other tickets.

Eden cannot be held responsible for lost or stolen tickets.

Cancellation rights and refunds

If Eden cancels an Event or makes significant changes to the venue, date, show time or headline act, Eden will make reasonable efforts to inform you. If an event is rescheduled, changed or moved, Eden will give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an Event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.

Note that an event or events beyond Eden’s reasonable control may require us to cancel and/or postpone this event. Events beyond our reasonable control could include but are not limited to: an earthquake, flood, snow, storms, fire, typhoon and other natural disasters, acts of God, war, revolution, armed conflict, terrorist attack, a spreading infection, epidemic, pandemic or any other disease.

If such an event occurs and we are unable to proceed with the event that you have purchased tickets for, we will notify you as soon as practically possible.

We will try and re-arrange the event for another date. If the event is rescheduled and the date is not suitable for you or we are unable to reschedule the event, you will be entitled to a full refund.

You should always check that an Event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any Event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or services or other compensation.

If for any reason you are entitled to a refund, you must return any Ticket you have unless notified otherwise in writing by Eden. You must follow any refund instructions notified to you by Eden or you may not receive a refund. If these instructions require you to return a Ticket, you must do so promptly and within the timeframe communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.

Eden will make reasonable attempts to pay any refund given using the same method you used to purchase the Ticket and within 30 days of the original date of the Event or the date that we received your Ticket (whichever is later).
No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.

Eden reserves the right to cancel or otherwise refuse any Ticket (without refund to you or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.

Attending an Event

Each Ticket has a unique barcode which will be scanned when you arrive at a ticketing desk on Site. If the barcode on your Ticket has already been scanned you will not be admitted to the Event. If a Ticket is duplicated and more than one copy is shown at the ticketing desks, the barcode scanner will alert the attendant that the Ticket has already been scanned.

All Events are open air, with no covered viewing areas and there are no seats available.

Last admission to an Event is 9.30pm and no re-admission after this time.
The following are not permitted at an Event:

• alcohol (other than that sold at the Event by Eden or its licensees);
• weapons, ammunition, explosives, fireworks, flares, laser pens, or any other item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);
• glass bottles, glass containers, cans (except those sold at the event);
• illegal substances;
• cameras capable of taking professional quality images;
• umbrellas;
• chairs (including folding chairs, inflatable chairs or stick chairs that don’t have a rubber foot);
• prams, pushchairs or children’s buggies; or
• items which artists performing at an Event or their management have asked us to prohibit.

Any liquid containers that are open (i.e. no longer sealed) will be emptied. Non-metal reusable, empty water bottles are permitted (which you are able to fill at our free water stations around site).

Eden reserves the right to conduct security searches and confiscate any item which, in its or its representatives’ reasonable opinion, may cause danger or disruption to other members of the audience or the Event (regardless of whether or not such item is illegal or is carried for specific purposes) or is one of the items not permitted as listed above.

Eden reserves the right to eject or refuse admission and refunds will not be given to anyone ejected or refused entry:

• for refusing to leave an item not permitted on site;
• for refusing to be searched;
• who appears to be under the influence of alcohol or drugs; and/or
• in our reasonable opinion, whose behaviour would affect the enjoyment of others or the running of the event or lead to a breach of any licensing conditions applicable at Eden.

All Eden Project employees and visitors have the right to be treated with dignity and respect at all times without fear of verbal or physical abuse.
Threatening behaviour will not be tolerated and will result in offenders being removed from site.

The obstruction of access-ways, exits or entrances or congregating in non-designated areas is strictly forbidden.

Ticket holders shall not bring into the venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

Performance times vary so please check our website before arrival. Please note we occasionally have to make changes to on-stage times for artists on the day of the Event.

Audiences will be subjected to continuous high sound levels and strobe lighting may be used.

Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without permission are prohibited.

CCTV and film cameras may be present. This includes filming by security staff carried out for the purposes of providing the safety of visitors, and filming and/or photography of the Event by the Eden Sessions team, Eden Sessions partners or the artists. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. Eden may use such films and recordings (including any copies) without payment.

Park and ride buses only operate to the top car parks (Cherry, Melon, Mango and Lemon) on Event nights. Buggy assistance is not available on the Site after 6pm.

Park and Ride buses continue throughout the evening.

Please note as a venue we operate under the Challenge 25 guidelines, please be prepared to show proof of age with a valid form of ID (passport, photographic driving license). Failure to do so will result in the refusal of alcohol sale and prohibit access to the Sessions Plus Garden bar (if a Sessions Plus Garden bar ticket holder).

Sessions Plus Packages

Sessions Plus Experience, Ultimate and Med dining packages will be communicated to four weeks in advance of the Event with information regarding dietary requirements and timings for the package in which tickets have been purchased. Failure to arrive in accordance with the timings will result in forfeiting the package element.

For Sessions Plus packages or upgrades that allow access to the Sessions Plus Viewing Platform, all children attending must be 12 years or over.

Sessions Plus Garden Bar ticketholders will enjoy complimentary drinks within the ticket package purchase. This will include cider, beer, wines and spirits. These drinks are strictly for the ticketholder and a maximum of two drinks will be served per ticketholder, per visit to the bar. The staff reserve the right to stop serving ticketholders if it is believed an abuse of these terms and conditions is taking place. Shots, straight spirits and cocktails are strictly not included in this ticket type. Complimentary drinks are available from the Sessions Plus Garden Bar only. The ticketholders will not be served at any other of the bars on a complimentary basis.

Please note as a venue we operate under the Challenge 25 guidelines, please be prepared to show proof of age with a valid form of ID (passport, photographic driving license). Failure to do so will result in the refusal of alcohol sale and prohibit access to the Sessions Plus Garden bar (if a Sessions Plus Garden bar ticket holder).

Any queries relating to Sessions Plus packages please email sessionsplus@edenproject.com

Children attending an Event

Please check the age restriction for each Event on the Eden Sessions website.
All children attending eligible Events will require a Ticket if they are over 12 months old.

Children under 12 months are admitted free of charge but only if carried in their parents’ arms or in a sling and will not be admitted into the Arena. NB: we do not allow prams and pushchairs on site from 6pm onwards.

Under 16s must be accompanied at all times at an Event by an adult aged 18 or over on a ratio of one adult to two children and we recommend that children attending are aged 12 or over. 

For Sessions Plus packages or upgrades that allow access to the Sessions Plus Viewing Platform, all children attending must be 12 years or over.

Sessions Plus Garden Bar tickets are for those 18 years and over.

Dogs

Dogs are not permitted to any Event, except for registered assistance dogs.

Accessibility

For access information please contact us before purchasing a Ticket. If you require access to the Accessible Viewing Platform, you will need to purchase an Accessible Viewing Platform Ticket (AVP) not an Arena Ticket.

Each Accessible Viewing Platform Ticket also includes admission for one personal assistant (PA) on the platform. If there is a need for more than 1 x PA this must be agreed in advance with The Eden Team.

Although we recognise the support provided by young carers, we must be confident that a PA could assist effectively in the event of an emergency so PAs need to be 18 years of age or over.

All other members of your group must purchase a Ticket for the Arena and unfortunately (due to capacity limitations) will not be able to accompany you on the platform.

When purchasing your Accessible Viewing Platform Ticket, you will be requested to complete an accessibility form as part of the booking process. 

Please note that for the comfort/safety of other users the AVP is a non-smoking/ vaping area, there is an area close by where smoking/vaping is acceptable.

In addition, viewing positions are available for those who may be more vulnerable on the Relaxed Viewing area. These are limited, a percentage are available to book and the rest are allocated on a first come, first served basis on the night. We reserve the right to restrict the number of guests accompanying people in this area, in order to accommodate the people who need the area. Note that this area has restricted viewing.

General

Any personal data that we collect, use or process in relation to an agreement concluded with you in connection with these terms and conditions will be dealt with in accordance with our Privacy Policy.

You are advised to check your purchase details upon receipt. It is your responsibility to inform Eden of any change of address, contact phone number or email address, both before and after receipt of your Ticket. Please note that our method of contact if you book online is by email, so care should be taken to provide a current valid email address.

Neither Eden nor any of its directors, employees or agents will be liable for any damage or loss to your personal property that you otherwise incur as a result of an Event.

Eden does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot lawfully be excluded or limited.

Your statutory rights are not affected.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions are not affected and will remain in force.

The purchase by you of a Ticket and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and us are subject to the exclusive jurisdiction of the English courts.

• Your Inside Track Pass, which you will receive by email confirmation, is valid for the 2026 Eden Sessions only and cannot be used in conjunction with any other event at the Eden Project. Only one Inside Track Pass per person, any duplicate orders will be cancelled.
• As an Inside Track Pass holder you will receive a maximum of three days to purchase two Eden Sessions tickets per gig. If you have purchased an Inside Track Pass and Eden Sessions Ltd are unable to process your request for tickets to an announced Session, due to technical or other issues at our end, we will honour your option to purchase up to two tickets and no further liability shall be due from Eden Sessions Ltd.
• Inside Track Pass fees cannot be refunded or exchanged and Inside Track Passes are non-transferable. The Inside Track Pass is for the registered pass holder’s personal use only.
• The Inside Track Pass does not offer any admission to The Eden Project; the Pass allows the advance purchase of two tickets per Eden Session during the Inside Track purchase window of each event.
• You are obliged to provide correct contact details, including a valid e-mail address when you apply for the Inside Track Pass and failure to do so may invalidate your Inside Track Pass. Responsibility to provide accurate information is continuous throughout the validity of the pass and you must inform us of any changes to your contact details immediately.
• If you have any questions about your Inside Track Pass or need to change any personal details then please contact the Box Office on 01726 811972 or email boxoffice@edenproject.com
• By signing up to Inside Track you give us permission to contact you regarding the Inside Track Pass entitlements.

• This event requires a pre-booked ticket, and is subject to availability
• Tickets are non refundable
• Participants must be aged 18+
• Participants must be in the Visitor Centre at the Eden Project at 8.30am on the date of their session – late arrival may result in refusal of admission
• Participant's ticket includes free day entry to the Eden Project on the date of their yoga session
• The Eden Project has the right to cancel this event at any time
• Eden will endeavour to inform you of any change or cancellation of any event but will not be responsible for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation if an event doesn’t go ahead

We reserve the right to prevent you taking part in our programmes for the following reasons:

• If you are a danger to yourself or others
• If you appear to be unwell
• If you are under the influence of non-prescription drugs or alcohol
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity

• There is no need to purchase Eden Project admission tickets for this activity. However, if you choose to visit the Eden Project after the club you’ll need to purchase Eden Project admission tickets, or hold an Eden Project Membership, Annual Pass or Locals' Pass and book your timed entry slot.
• Tickets are non-refundable, non-transferable and valid for the stated date only.
• Please do not attend the session if you are unwell or have any symptoms of Covid-19.
• We advise you to arrive at Cherry car-park near Eden’s North Gate entrance at least 15 minutes before the start of the session to allow for a prompt start.
• The sessions are most appropriate for children aged 2 to 5 years, however all are welcome. You can bring up to two children aged five and under (with a maximum of one adult per child). Babies in arms, slings, pushchairs or back packs can come for free. There is no need to buy tickets for accompanying adults or babies.
• Adults and children need to attend suitably dressed for the weather conditions including closed-toe footwear with a good grip and warm, waterproof outer layers.
• To help the Eden Project provide you with the best possible service, please provide any access requirements or information about your child’s special needs, allergies and/or intolerances, when booking your places.

We reserve the right to prevent you taking part in our programmes for the following reasons: 

• If you are a danger to yourself or others. 
• If you appear to be unwell.  
• If you are under the influence of non-prescription drugs or alcohol.  
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity.  

• The details you provide will be stored securely. The Eden Project will contact you to administer and evaluate this activity, and may ask you to contribute to surveys and feedback. The Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.   
• By purchasing a ticket for this event, you accept these terms and conditions, including the storage, use and sharing of your data as outlined above.
• Participating in ‘Little Eden’ is entirely at your own risk and you accept full responsibility for you and your child’s/children’s safety and wellbeing at all times during the activity. Eden Project accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• Eden Project Team must book by phone to receive their reduced rate 01726 811972. Eden Project Members must first log-in to unlock their discount and then book using the link provided.

Cancellation rights and refunds:

• You should always check that the event is going ahead at the scheduled date, time and venue. The Eden Project cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by the Eden Project you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden Project reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

• Tickets are non-refundable, non-transferable and valid for the stated date only.
• Adults require a valid form of admission to the Eden Project. An Annual pass, Local’s Pass or Eden Project Membership is required.
• Please do not attend the session if you or your child are unwell or have any symptoms of Covid-19.
• Music in the Med is an interactive session for under-5s accompanied by their parents, grandparents or carers. The session is best suited for children aged 1-5 years.
  Please book spaces for the number of children attending. Up to three children can attend with one adult. Group size is limited and booking is essential. If you can no longer attend, please contact boxoffice@edenproject.com. Our facilitators will aim to keep your booked space until ten minutes after the session begins, after which time we cannot guarantee your spot.
• Children (especially under 3s) must be supervised by their parent, grandparent or carer at all times, especially when using the instruments. Resources are selected for their suitability and checked regularly but could pose a risk of choking, strangulation, or injury, especially if not used as intended.
• Participating in ‘Music in the Med’ is entirely at your own risk and you accept full responsibility for you and your child’s/children’s safety and wellbeing at all times during the activity. Eden Project accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• To help the Eden Project provide you with the best possible service, we ask you to provide any access requirements or information about your child’s special needs when booking your places, including allergies and intolerances.

We reserve the right to prevent you taking part in our programmes for the following reasons:

• If you are a danger to yourself or others.
• If you appear to be unwell.
• If you are under the influence of non-prescription drugs or alcohol.
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity.

• The details you provide will be stored securely. The Eden Project will contact you to administer and evaluate this activity, and may ask you to contribute to surveys and feedback.
• The Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.
  We advise you arrive at the car-parks at least 15 minutes before the start of the session to allow time to check-in at the Visitors Centre and walk through the gardens for a prompt start.

Cancellation rights and refunds:

• You should always check that the event is going ahead at the scheduled date, time and venue. The Eden Project cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by the Eden Project you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.
• Eden Project reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
  In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• You should always check that the event is going ahead at the scheduled date, time and venue. Eden Project cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refund

• Tickets are non-refundable, non-transferable and valid for the stated date only.
  Please do not attend the session if you or your baby are unwell or have any symptoms of Covid-19.
• You must have medical clearance for you and your baby to participate before attending the session. The sessions are appropriate for babies from 12 weeks until mobile and post-natal mothers, after their post-natal check.
• Babies/Children must be accompanied by a parent, grandparent or carer and supervised all times. Up to 2 babies can attend with 1 adult.
• Numbers in the class are limited so the Eden Project must be notified of additional adults and children who wish to attend.
• Participating in ‘Yoga Buds’ is entirely at your own risk and you accept full responsibility for your/and your baby’s/babies’/child’s/children’s safety and wellbeing at all times during the activity. Eden Project accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• You are fully aware that the classes require physical exertion which can possibly cause physical injury. You understand and accept the risks involved.
• You represent and warrant that you and your baby are physically fit and have no medical condition that would prevent your participation in this Yoga class.
• Exercise must be performed at a pace which feels comfortable for you and, if any exercise/movement causes you pain, you should stop immediately. You must be responsive to your baby’s needs. If your baby is showing signs of distress or discomfort, you must stop immediately.
• To help the Eden Project provide you with the best possible service, we ask you to provide any access requirements or information about you or your child’s special needs, including allergies and intolerances, when booking your places.

We reserve the right to prevent you taking part in our programmes for the following reasons:

• If you are a danger to yourself or others.
• If you appear to be unwell.
• If you are under the influence of non-prescription drugs or alcohol.
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity.

• Details you provide will be stored securely. The Eden Project will contact you to administer and evaluate this activity, and may ask you to contribute to surveys and feedback.
• The Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.
• We advise you to arrive at the car-parks at least 15 minutes before the start of the session to allow time to check-in and reach the session location for a prompt start.

Cancellation rights and refunds:

• You should always check that the event is going ahead at the scheduled date, time and venue. The Eden Project cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by the Eden Project you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
  If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden Project reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control.

Ticket information

• Tickets are non-refundable, non-transferable and valid for the stated date only.
• Adults require a valid form of admission to the Eden Project. An Annual pass, Local’s Pass or Eden Project Membership is required. Tickets for Explore & Play are £3.50 per child. All visitors require a timed entry ticket even if they usually visit Eden Project for free.
• Explore and Play is an interactive session for under-5s accompanied by their parents, grandparents or carers. The session is best suited for children aged 2-5 years.
• Please book spaces for the number of children attending. Up to three children can attend with one adult. Group size is limited, and booking is essential.
• If you can no longer attend, please contact guestservices@edenproject.com  Our facilitators will aim to keep your booked space until ten minutes after the session begins, after which time we cannot guarantee your spot.  

Activity information

• Explore and Play consists of a guided trail in Eden Project’s Biomes and play activities, including sensory play.  Some activities may involve contact with plants, handling plant material, or food tasting.  Before you attend, you must inform us of any allergies. Activities are always optional and participation is at your discretion.
• Children (especially under 3’s) must be supervised by their parent, grandparent or carer at all times. Resources and activities are selected for their suitability for under 5’s, and checked regularly but could pose a risk of choking, strangulation, or injury, especially if not used as intended.   
• Participating in ‘Explore and Play’ is entirely at your own risk and you accept full responsibility for you and your child/children’s safety and wellbeing at all times during the activity. Eden Project accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• To help Eden Project provide you with the best possible service, we ask you to provide any access requirements or information about your child’s special needs when booking your places, including allergies and intolerances.
• We advise you arrive at the car parks at least 20 minutes before the start of the session to allow time to check-in at the Visitors Centre and walk through the gardens for a prompt start.  

We reserve the right to prevent you taking part in our programmes for the following reasons: 

• If you are a danger to yourself or others.
• If you appear to be unwell.
• If you are under the influence of non-prescription drugs or alcohol.  
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity.  
• Please do not attend the session if you or your child are unwell or have any symptoms of Covid-19.

Data storage

• The details you provide will be stored securely. Eden Project will contact you to administer and evaluate this activity and may ask you to contribute to surveys and feedback.  
• Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.  

Cancellation rights and refunds

• You should always check that the event is going ahead at the scheduled date, time and venue.
• Eden Project cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden Project you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund.
• Eden Project reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
   

• A valid form of admission to the Eden Project - an Annual pass, Local’s Pass or Eden Project Membership – is required.
• Tickets are non-refundable, non-transferable and valid for the stated date only.
• Participants must be able to walk or wheel independently without stopping for at least 10 minutes. Walk leaders and/or staff members cannot offer 1:1 support. Carers are welcome to attend and support participants. Golf buggy transfers are available if required and walkers can use their aids to walk or wheel.
• Walkers and wheelers participate in the walking group at their own risk.
• Participating in the Nature Connections Walk is entirely at your own risk and you accept full responsibility for your safety and wellbeing at all times during the activity. Eden Project accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• You represent and warrant that you are physically able to participate in this activity.
• You accept full responsibility for your wellbeing at all times during the activity.
• Exercise should be performed at a pace which feels comfortable for you. If you feel pain, you should stop immediately.
• Please wear suitable clothing and footwear for the activity and the weather conditions.
• We advise you to arrive at least 15 minutes before the start of the session to allow time for parking and check-in at the Visitors’ Centre. Walks will begin promptly at 10.30am.
• Do not attend the session if you are unwell or have any Covid symptoms. Keeping a social distance is advised throughout the session.
• To help the Eden Project provide you with the best possible service, we ask you email additional requirements or information to natureconnections@edenproject.com.

We reserve the right to prevent you taking part in our projects for the following reasons :

• If you are a danger to yourself or others.
• If you appear to be unwell.
• If you are under the influence of non-prescription drugs or alcohol.
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity. 

• Details provided will be stored securely. The Eden Project will contact you to administer and evaluate this activity, and ask you to contribute to surveys and feedback.
• The Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.
• By purchasing a ticket for this event, you accept these terms and conditions, including the storage, use and sharing of your data as outlined above

Cancellation rights and refunds:

• You should always check that the event is going ahead at the scheduled date, time and venue. Eden Project cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure.”
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control.

• Tickets are non-refundable, non-transferable and valid for the stated date only. Adults require a valid form of admission to the Eden Project. An Annual pass, Local’s Pass, or Eden Project Membership is required, or you must be registered through the Nature Connections Programme.
• Please do not attend the session if you or your baby are unwell.
• Melodies to grow to sessions are 45-minute long group singing session for adults with their babies.  Adults must accompany and supervise their babies at all times and respond to their needs.  Babies must be aged from 6 weeks to 9 months.
• Up to 2 babies can attend with 1 adult. Numbers in the class are limited so the Eden Project must be notified of additional adults and children who wish to attend.
• Resources are selected for their suitability and checked regularly but could pose a risk of choking, strangulation, or injury, especially if not used as intended.
• Spaces are selected as suitable for session delivery, but are used regularly by other people for different purposes.  Babies must be supervised carefully, especially when they are on the floor or moving around and adults must move carefully in the space.
• Accessing the session through the Eden Project gardens requires walking for 20 minutes on steep gradients. Please consider when, in the post-natal period, is the right time for you to join the group and push, or carry, your baby to the session.

Participating in Melodies to grow to is entirely at your own risk and you accept full responsibility for your/and your baby’s/babies’/child’s/children’s safety and wellbeing at all times during the activity.  Eden Project accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you. 

• To help Eden Project provide you with the best possible service, we ask you to provide any access requirements or information about you or your child’s special needs, including allergies and intolerances, when booking your places.

We reserve the right to prevent you taking part in our programmes for the following reasons:  

• If you are a danger to yourself or others. 
• If you appear to be unwell.  
• If you are under the influence of non-prescription drugs or alcohol.  
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity.   

•  Details you provide will be stored securely. The Eden Project will contact you to administer and evaluate this activity and may ask you to contribute to surveys and feedback.   
• The Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.    
• By purchasing a ticket for this event, you accept these terms and conditions, including the storage, use and sharing of your data as outlined above.
• We advise you arrive at the car-parks at least 20 minutes before the start of the session to allow time to check-in at the Visitors Centre and walk through the gardens to the Pavilion or Med Biome for a prompt start. 

Cancellation rights and refunds 

• You should always check that the event is going ahead at the scheduled date, time and venue. Eden Project cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden Project, you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden Project reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control. 

• In addition to the hire of equipment, visitors will need to present valid admission for Eden and reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.
• The hire of equipment is specific to the date of the booking. Hire charges are non-refundable and non-transferable.
• Scooter users must be under 220kg/31.5stone.
• Only the person hiring the scooter shall use the equipment; they will not let anyone else ride on the equipment with them.
• Equipment must only be used on designated pathways.
• Due care and attention must be taken whilst using the equipment, including: Maintaining a speed that is comparable to walking pace: and avoiding contact with other objects and other people
• Equipment is used at your own risk, and you will be responsible for the cost of any damage caused by yourself to the equipment or any property, while the equipment is in your possession.
• If you suffer any damage or injury as a result of, or in the course of using the equipment, whether or not the injury or damage is caused or contributed to by any negligence on the part of the EDEN PROJECT LTD, You will release the EDEN PROJECT LTD from any liability to me.
• If any other person or entity suffers injury or damage as a result of, or in the course of your use of the equipment, whether or not the injury or damage is caused or contributed to by any negligence on the part of the EDEN PROJECT LTD, you will indemnify the EDEN PROJECT LTD against any resultant liability.
  10. Equipment must not be taken beyond the Outer Estate.
• If you do not collect your Scooter by 1:00pm on the day of your booking and you do not contact our Box Office Team to advise of late arrival we reserve the right to issue the Scooter to another guest. Please make sure you check-in at our Visitor Centre by 1:00pm to collect your Scooter.
• Scooters are to be returned to the Visitor Centre by the advertised closing time.
• Mobility Scooters remain the property of Eden Project Ltd.
• Personal belongings left unattended on Mobility Scooters are not the responsibility of Eden Project and are left at your own risk.

• In addition to the hire of equipment, visitors will need to present valid admission for Eden and reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.
• The hire of equipment is specific to the date of the booking. Hire charges are non-refundable and non-transferable.
• Children must be able to support themselves in the stroller; they are not suitable for babies and children under 18-months.
• Single strollers have a maximum user weight of 60lbs/27kg. Double strollers have a maximum combined user weight of 100lbs/45kg
• Equipment must only be used on designated pathways.
• Equipment is used at your own risk, and you will be responsible for the cost of any damage caused by yourself to the equipment or any property, while the equipment is in your possession.
• If you suffer any damage or injury as a result of, or in the course of using the equipment, whether or not the injury or damage is caused or contributed to by any negligence on the part of the EDEN PROJECT LTD, You will release the EDEN PROJECT LTD from any liability to me.
• If any other person or entity suffers injury or damage as a result of, or in the course of your use of the equipment, whether or not the injury or damage is caused or contributed to by any negligence on the part of the EDEN PROJECT LTD, you will indemnify the EDEN PROJECT LTD against any resultant liability.
• Strollers must not be taken beyond the Visitor Centre into the car parks.
• If you do not collect your Stroller by 1:00pm on the day of your booking and you do not contact our Box Office Team to advise of late arrival we reserve the right to issue the Strollers to another guest. Please make sure you check-in at our Visitor Centre by 1:00pm to collect your Stroller.
• Strollers are to be returned to the Visitor Centre by the advertised closing time
• Strollers remain the property of Eden Project Ltd.
• Personal belongings left unattended on Strollers are not the responsibility of Eden Project and are left at your own risk.

2026 Terms and Conditions

Eligibility

This competition is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) who are 13 years or older at the time of entry, excluding employees and their immediate families of the promoter, their agents, or anyone professionally connected with the promotion. For those under 18, a parent or guardian must complete the entry form.

The competition runs from 00.01 on Friday 29 May 2026 and closes at 23:59 on Wednesday 30 September 2026. Any entries received after the competition closes will not be accepted.

There are two age categories:

• Young People (13-17)
• Adults (18+)

All entries must have been taken between 1 October 2025 and 30 September 2026.

Subject matter

We want you to go wild, but please follow these guidelines.

Please ensure that you follow the Countryside Code when taking photographs.

Ensure that you have the relevant landowners' permission if you are taking photographs on private land (rural or urban).

Please ensure you are not acting in a way that causes harm or distress to any wildlife, or flora, e.g. disturbing nesting birds, trampling or picking wildflowers.

Photographs must show native UK wildflowers in situ (i.e. not picked or arranged) but may include seedheads. Use online resources to check whether a plant is classified as native.

If there are any identifiable people in the photo(s) you submit, you must have their express written permission. If they are under 18, you must have their parent or guardian's written consent instead. We may request written proof if you are shortlisted. You must ensure that any identifiable individuals have been advised that the photograph(s) may be submitted to this competition and that the photograph(s) may be used in accordance with these Terms and Conditions.

Image rights

Entrants must own the copyright to all submitted images. Images may be entered into other competitions, provided that doing so does not transfer exclusive rights to a third party that would conflict with our ability to reproduce and publish the image. If an image has won, or goes on to win, another competition that claims exclusive rights over it, it must be withdrawn from this competition. By entering, photographers grant us the right to reproduce submitted images for editorial and promotional purposes in connection with this competition. Images will always be credited to the photographer. They will not be used for commercial purposes.

Professional photographers are eligible to enter, but as above, they must own the reproduction rights to the image(s) they submit and must not consist of work submitted as part of an Eden Project commission or be under contract elsewhere.

Please note: images entered in the 2025 Wildflower Photographer of the Year competition will not be accepted.

How to enter

Images must be submitted via the Zealous platform. Images submitted in any other way (e.g. email, transfer) will not be accepted.

Submitting your entry

• Make sure you enter the relevant category for your age.
• Make sure your image meets the technical requirements listed above.
• You may submit up to three images to your chosen category. If you submit more than three images, we may disqualify all of your entries.
• If you submit more than one image, you will need to repeat the submission process each time.
• All entries for the adult category must be made directly by the entrant.
• Please include the location where your photo(s) were taken, using what3words if possible.
• Please include some information about the image and why you took it, if possible.

Entrants for the Young People category must obtain their parent or guardian's consent to enter. The parent or guardian must complete the competition submission form and supply their own contact details, as well as the photographer's name and age at the time of entering. The photographer must be 13–17 at the time of entry. You may only enter one category.

Syndicated entries or those made using AI, a script or the use of automated devices or processes are not allowed, and all such entries will be disqualified. Please note RAW images may be requested.

No responsibility can be taken for entries or claims which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be submitted or for any reason, technical or otherwise. Proof of sending will not be accepted as proof of receipt. The promoter does not guarantee continuous, uninterrupted, or secure access to the website. Numerous factors beyond the promoter's control may interfere with the operation of the website.

Technical requirements

All images must be submitted via this platform in JPEG format in sRGB colour profile. Images must be at least 3MB and 1,500 pixels on the long edge — we recommend uploading the highest resolution possible. The maximum file size is 5MB.

Some basic adjustments will be accepted, such as cropping, sharpening, or colour adjustments. Editing that misrepresents reality will not be accepted, e.g. image compositing, adding or removing objects or people. If you are shortlisted, we may ask you to send us an original, unedited image.

Physical images will not be accepted.

Please do not submit images with borders, watermarks or signatures.

AI-generated or manipulated images will not be accepted.

Judging and prizes

Winners will be selected by a panel of judges comprising respected garden and plant photographers Clive Nichols and Molly Hollman, and National Wildflower Centre experts.

The judges will select a winner in each category, and each winner will receive a cash prize. A runner-up for each category will also be selected and identified as such in any PR and the exhibition. Please note there is no prize or cash for runners-up.

Prizes

Adult (18+) Winner £1,000.

Young Person (13–17) Winner £500.

There are no cash prizes for runners-up.

The winning photographs from each category and the runners-up will be included as part of the Wildflower Photographer of the Year exhibition at the Eden Project and Canary Wharf.

The winner of each category will be picked from entries to that category and notified within 28 days of judging ending. Further details, including bank details will be requested.

In the event the claim for the prize is not received by the promoter within 28 days of prize notification, the promoter reserves the right to withdraw prize entitlement and award the prize to a reserve selected at the same time as the original.

There are no prize alternatives available in whole or in part except in the event of circumstances beyond its reasonable control. The promoter reserves the right to substitute an alternative of equal or greater value. Unless otherwise agreed in writing by the promoter, the prize will only be awarded directly to the winner of each category.

In the event of circumstances beyond the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

The names and counties of the winners will be available on this page within 3 months of the closing date. By entering this promotion, you consent to the use of this information being used in this manner.

The winner of the Adult category agrees to reasonable post-event publicity by the promoter with no further recompense.

A selection of the best images, including category winners and runners-up, will feature in an exhibition at the Eden Project in November 2026 and at Canary Wharf in spring 2027.

Any questions concerning the legal interpretation of these terms and conditions will be based on English law, and the Courts of England and Wales will have exclusive jurisdiction.

The promoter reserves the right to verify all entries including but not limited to asking for the entrant's address and identity details (which must be provided within 14 days) and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. The promoter will be the final arbiter in any decisions, and these will be binding, and no correspondence will be entered into in relation to this clause.

In no event will the promoter be liable for any direct or indirect damages or losses arising out of or in connection with your entry into this competition, the use of your entry in accordance with these Terms and Conditions, or the use of any Prize.

By consenting to these Terms and Conditions, you agree to the processing of your personal data for the purposes of administering your entry into the competition. For further details on how we process and store your data, please see our Privacy Policy.